Privacy Policy

1. Introduction & Commitment

Sor Connect ("we", "us", "our") is dedicated to protecting the privacy of everyone who visits our website (sorconnect.in), interacts with our solar calculators, or requests a turnkey quotation and site assessment. This Privacy Policy details our practices concerning the collection, storage, use, and protection of information entered by users.

2. Information We Collect

When you use our website, request a free quotation, check your eligibility for PM Surya Ghar / PM-KUSUM schemes, or contact our engineering division, we collect the following information:

• Personal Contact Information: Your Full Name, WhatsApp Mobile Number, and optionally your Email Address.
• Solar Site & Billing Data: Your average Monthly Electricity Bill bracket (e.g. Under ₹1500, ₹1500–₹2000, ₹2500–₹4000, ₹4000–₹8000, More than ₹8000), Postal PIN Code, and optional notes (such as rooftop square footage, sanctioned load, agricultural pump capacity, or DISCOM name).
• Technical & Usage Information: Standard non-personally identifiable technical information transmitted by your browser (e.g., IP address, device type, browser version, and referring URL) to ensure reliable site delivery and responsive design.

3. How We Use Your Information

The information entered into our forms is utilized strictly for direct solar engineering and customer service purposes:

• Solar Capacity & Financial Modeling: Calculating your recommended solar kilowatt (kW) capacity, estimated monthly unit generation, DISCOM electricity bill offsets, and payback period.
• Government Subsidy Eligibility Verification: Checking your residential or agricultural DISCOM zone eligibility for central and state incentives (such as the PM Surya Ghar ₹78,000 subsidy or PM-KUSUM capital subsidies).
• Direct Customer Communication: Contacting you via WhatsApp, phone call, or email with your customized zero-obligation solar quotation, answering technical inquiries, and scheduling an on-site physical roof/land assessment if requested.
• DISCOM Net-Metering & Project Execution: If you proceed with a turnkey installation, your data is used to prepare official paperwork for DISCOM net-metering sanctions, MNRE portal registration, and subsidy disbursement.

4. Data Storage & Security Standards

We implement robust technical and organizational security measures to protect your personal data:

• Encrypted Transmission: All form transmissions over our website are secured with 256-bit SSL/TLS encryption.
• Restricted Access: Access to submitted customer inquiries is restricted strictly to authorized Sor Connect project coordinators, design engineers, and regional office managers.
• Internal Storage: Inquiry records are archived securely in accordance with standard engineering project management and Indian statutory requirements.

5. Third-Party Service Providers

To deliver rapid customer support, we utilize trusted transmission relays (such as secure email dispatch protocols via FormSubmit / SMTP and WhatsApp Business communication APIs) solely for forwarding your quotation request to our engineering inbox (sorconnect@gmail.com) and initiating direct WhatsApp correspondence.

6. Cookies & Tracking Technologies

Our website utilizes minimal, essential session cookies to support interface navigation, ensure form security against automated bots, and deliver smooth GSAP animations. We do not employ intrusive tracking cookies across external websites.

7. Your Privacy Rights & Data Control

As a valued user, you have full control over your personal data under applicable Indian information technology regulations:

• Right to Access & Rectification: You may request a copy of the contact data we have on file or request corrections to your phone number, PIN code, or address.
• Right to Erasure (Opt-Out): You may request the deletion of your inquiry data from our active contact lists at any time.
• Communication Preferences: You can opt out of WhatsApp or telephone follow-ups by simply notifying our team on WhatsApp or sending an email.

8. Privacy Grievance Officer & Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our designated Grievance Officer: